Back to top

What is SeamlessWeb?

SeamlessWeb is the easy, fast and completely free way for you to order food online from over 3,000 of the best delivery and takeout restaurants in New York and other major cities across the US and London.

Back to top

Where can I use SeamlessWeb?

SeamlessWeb currently serves Manhattan, Brooklyn, Queens, select areas in Connecticut and New Jersey, Boston, Philadelphia, Washington, DC, Chicago, Houston, San Francisco, Los Angeles, and London. Just enter your address on Step 1 to view all SeamlessWeb restaurants that deliver to you. We are updating our vendor network each week with your favorite neighborhood eateries, so if we're missing something, suggest a restaurant now.

Back to top

How do I place an order?

• STEP 1: Enter Your Address
  Enter your street address and zip/post code and click on the "Start My Order" button.
• STEP 2: Select a Restaurant
  Click on any open restaurant name to view their menu.
• STEP 3: Order from the Menu
  To add an item to your order, click on that item. You can customize that item by choosing quantity, additional options and special instructions. When you are done customizing the item, then click the "Add Item" button at the bottom or right side of the screen. Once all items are added to your basket, you will be brought back to the restaurant’s menu. You can either select more items and add them to your order, or click the "Next Step" button on the right of the screen to proceed to the checkout page.
• STEP 4: Checkout with Credit Card
  • First-Time Users
    If this is your first time ordering, the checkout page is where you will set up your SeamlessWeb account. You will be asked to enter your delivery information, select a password and provide billing information. You will also be asked to review the "Terms of Use". If you agree (and you must agree to process your order) then check “Agree to the Terms of Use” box and click the "Submit Order" button to instantaneously send your order to the restaurant.
  • Returning Users
    Simply confirm your delivery and billing information and click on the "Submit Order" button.

Back to top

What happens after I submit my order?

Your order is sent electronically to the restaurant the instant you click "Submit Order." Your order prints automatically at the restaurant with a random two-digit confirmation code located at the bottom of the order print out. Someone at the restaurant then determines the estimated delivery time for your order and then types the two-digit code. This generates your order confirmation email, so you can be sure your order has been received and is being prepared.

Back to top

How do I know that the restaurant received my order?

Once you click on "Submit Order", you will see the SeamlessWeb "Thank You" page. You can rest assured that your order has been sent electronically to the restaurant. To review your order, simply click the "View Order Summary" link at the bottom left of the Thank You page.

You can also check the status of your order by clicking on "Order History" in the upper-right of your screen. If your order is still pending confirmation, then by opening the receipt it will say under estimated delivery time "Not Yet Determined". If the restaurant has confirmed your order, then you will see the estimated delivery time that they set for your order. Orders appearing in your order history guarantee you that the order was indeed received by the restaurant.

Back to top

What do I do if I did not receive an email order confirmation?

1. Confirm that you are receiving outside email.
2. Check any spam folders on your email.
3. Contact us to confirm your email address is correct in our system by emailing service@seamlessweb.com

You can also always check the status of your order by viewing your Order History. If your order is still pending confirmation, then by opening the receipt it will say under estimated delivery time "Not Yet Determined". If the restaurant has confirmed your order, then you will see the estimated delivery time that they set for your order. Orders appearing in your order history guarantee you that the order was indeed received by the restaurant.

Back to top

How do I change or cancel my order after I have placed it?

To change or cancel and order, please call the restaurant directly. The restaurant's phone number can be found on your email confirmation or by logging back onto the SeamlessWeb site. Once you have canceled or changed the order with the restaurant, please notify SeamlessWeb of the change or cancellation by responding to your order email confirmation.

Back to top

Who should I call to check the status of my order?

Please contact the restaurant to find out the status of your order. The restaurant's phone number is provided with your email confirmation and on the Restaurant page of the website (Step 3 of 4). Of course, SeamlessWeb customer service representatives are always standing by to help. You may contact them through email by replying to your order email confirmation (confirmation@seamlessweb.com) or by calling 800-905-9322 Option 2 (US) or 0808 234 7862 Option 2 (UK).

Back to top

What if I have a confirmation email from the restaurant but they have no record of my order?

If you have an email confirmation, then the restaurant did indeed receive your order. Your email confirmation is generated by the restaurant typing a two-digit confirmation number located at the bottom of your order print out. Please contact SeamlessWeb immediately by replying to your order email confirmation (confirmation@seamlessweb.com) or by calling our customer service at 800-905-9322 Option 2 (US) or 0808 234 7862 Option 2 (UK) for help.

Back to top

What do I do if my food arrived and there is something wrong with my order?

If you received delivery and there appears to be a problem with your order, please contact the restaurant directly for an immediate resolution. The restaurant's phone number is provided with your email confirmation and on the Restaurant page of the Website (Step 3 of 4). Of course, SeamlessWeb customer service representatives are always standing by to help. You may contact them through email by replying to your order email confirmation (confirmation@seamlessweb.com) or by calling 800-905-9322 Option 2 (US) or 0808 234 7862 Option 2 (UK).

If you do not wish to have the restaurant fix the problem, then please reply to your order email confirmation and a SeamlessWeb representative will make any necessary adjustments to your order.

Back to top

How do I browse restaurants?

The most accurate way to locate restaurants that deliver to your specific location is by entering your address in Step 1. This will display the only the list of restaurants to deliver to that address. Just click "Start My Order" button after entering your address and you will be directed to the list of restaurants.

Back to top

How do I use the advanced search?

If you wish to narrow your search from Step 1 (we recommend entering a delivery address first), you can use our advanced search features to find results by cuisine, restaurant name or specific food items.

Note: We recommend that you enter your delivery address before using the Advanced Search.

• Specific Restaurant
  Looking for a favorite restaurant? Enter the all or part of the restaurant name into the keyword section under the advanced options. Next, select the button for "Restaurant" and press the "Start Your Order" button. This will bring up all of the restaurants that include your keyword in their title. For better results, be sure to include your delivery address to find out if the restaurant delivers to you.
• By favorite Food
  To search for your favorite food, simply type the food name into the keyword search and select the "Dish/Item" button and click the "Start Your Order" button. This will bring up all items that include your keyword. For the best results, be specific when entering your keyword. For example, instead of just typing "pasta" and getting a broad range of pasta products, type "pasta marinara" to narrow the search. Again, you should include your address in order to find the specific item in a restaurant that delivers to you.
• By Cuisine Type
  If there is a particular cuisine type that you would like to search for, you can use the pull-down menu to find the desired type of food and click the "Start Your Order" button. You can narrow this search by including a keywords and/or including your address.

Back to top

How do I save favorite meals?

To save a favorite, put an order together as you usually would, but when you get to Step 4, check the box labeled "Save Order as a favorite," then submit the order. Your favorite will then be listed in your favorite orders page. To re-order a favorite, simply click on the name of the saved favorite on step 1, step 2, or on the favorites page.

You can also save any of your previous orders in your Order History as a favorite.

Visit the Saved favorites page to manage all of your favorite orders in one handy location.

Note: A saved favorite may not be available if the restaurant is currently not open at the time of order. A favorite may become unavailable if the restaurant updates their menu removing or changing an item you have.

Back to top

How do I use the order history?

To view all orders placed through My SeamlessWeb, just click on "Order History" in the upper-right of the screen. All of your SeamlessWeb orders will be housed here.

• Viewing/printing receipts
  To view a past order or print a copy of the receipt, please click on the SeamlessWeb order number. This will bring up a copy of the order for you to view or to print.
• Finding a specific order
  Your Order History will always default to the last 2 weeks (14 days). To find an order that was placed further back, simply change the date range and click on "Filter." If you are still having trouble finding a specific receipt, please email SeamlessWeb customer service at service@seamlessweb.com or call us at 212-944-7755 Option 1 or 800-905-9322 Option 2 (US) or 0808 234 7862 Option 2 (UK).
• Re-ordering a past order
  To re-order from order history, simply locate the desired order and click on the "Re-Order" link to the right. This will bring up a window to notify you that you are about to make a new order. Click "OK" and you will be directed to Step 3 with the exact order all ready to go to checkout. If there is nothing to change from this order, click on "Next" and continue to checkout.

Back to top

How do I order for a future delivery time?

On Step 2, you may specify a delivery time in the future by clicking the "Edit" link located to the right of the delivery time in the "Order Information" box. Please note that you may only specify a future delivery time that is more than one hour from the time you are ordering. For example, if you start your order at 11:10am, you will not be allowed to specify any delivery time that is less than 12:15pm.

Back to top

What is the fee for using SeamlessWeb?

There is absolutely no fee for using SeamlessWeb.

Back to top

How is the menu pricing determined?

The restaurants are contractually required to offer the same prices as they provide on their printed delivery menus. In fact, over 500 restaurants actually offer you 20% off your first order from them on SeamlessWeb, meaning ordering through SeamlessWeb is often less expensive than ordering over the phone.

Back to top

Is there a minimum to order?

Each restaurant determines its own delivery minimum. The minimum is shown by hovering your mouse over a specific restaurant name. It can also be seen by navigating to the restaurant’s menu page (step 3).

Back to top

Can I save my credit card information?

When you reach Step 4 on your first order, you will be asked to enter your credit card information. To save your credit card information that you enter, you must check the box that is labeled "Save Credit Card." Then, when you place the order, that credit card information will be saved as the default credit card for future orders paced under your account.

You can also go to "My Account" located on the top of the screen and enter your credit card information there. If you already have information but would rather use a different card, click "Delete Card" then enter the new information and click "Save Changes."

Back to top

How do I change my credit card information?

To change your credit card info, you need to go into My Account and click the delete credit card link, and then enter the new information.

Back to top

When is my credit card processed?

SeamlessWeb processes credit cards at 5:00 pm daily.

Back to top

Is my credit card information secure?

You can safely enter your credit card number via our secure server, which encrypts all submitted information and transmits and stores such information in an encrypted state. SeamlessWeb uses Verisign, the leader in SSL encryption, to ensure all credit card data is transmitted and secured securely. Your credit card information is processed by SeamlessWeb and never shared with any restaurants.

Back to top

How much should I tip for delivery?

It is customary in NYC that delivery people are paid anywhere between 10%-20% of the food/beverage total.

Back to top

How is the default tip amount determined?

For the majority of restaurants and caterers (in the US), the tip for the delivery person defaults to ten percent (10%) of your total, rounded up to the nearest $0.50 increment. For orders less than $15.00, the tip defaults to $1.50. You may adjust the tip amount by clicking the arrow to the right of the Tip box. Some restaurants do require minimum tips. In this case, the option to adjust a tip lower will not be allowed.

In the UK, the tip defaults to £0.00, but you may apply a tip if you so wish.

Back to top

How do I redeem a promotion code/coupon?

If you received a special promotion code, you can enter your promotion code in the Promotion Code box on the right hand column of the website and click "Apply" on either Step 2 or Step 4. The website will display the promotional price in the upper right corner.

Discounts and promotion codes on SeamlessWeb are not stackable - only one discount may be applied per order.

Back to top

I forgot my username/password, what do I do?

Your username is the email address that you first registered with.

To reset your password, click on the "Password Help" link. You will need to enter your registered email address and then click either the "Email Me My Password" or "Get a New Password" button.

If you do not remember the email address that you originally registered, please email service@seamlessweb.com and your username and password will be emailed to the email with which it was set up.

Back to top

What if I have a corporate SeamlessWeb account through my firm?

If you are a SeamlessWeb corporate member, you can still use your company email address for your personal SeamlessWeb account, even if it's not linked to your corporate account.

Back to top

Can I have two SeamlessWeb accounts with the same email address?

No. Since the email address serves as the login name for the account, you are only allowed to have one SeamlessWeb account assigned to an email address. To have another account, you need to register another email address.

Back to top

Can I have multiple delivery addresses associated with one account?

Yes, as a returning user, simply click the "Enter a new address" link under the address pull-down menu to enter a new address. Upon checkout, the new address will automatically save to your profile and display in the address pull-down on Step 1.

To manage your saved addresses, visit the Saved Addresses page.

Back to top

Why I am getting a message that a restaurant does not deliver to me?

The restaurant service areas are determined by each individual restaurant. When browsing by neighborhood instead of a specific address, there is a chance that a restaurant does not deliver to your specific address. If you enter a specific address and zip/post code on Step 1, then you will be brought to all the restaurants that do deliver to you.

Back to top

Why do some restaurants offer 20% discounts?

Select restaurants in New York are offering Delicious Discounts. Every time that you order from one of the 500+ participating restaurants for the first time on SeamlessWeb, a 20% discount (sometimes even 25%) is automatically applied to your order. Just browse the list of restaurants on Step 2 and look for the icon. The discount appears for all restaurants participating in the discount program that you haven't ordered from through SeamlessWeb yet.

Back to top

Why do some restaurants have pictures?

SeamlessWeb's MenuPLUS restaurants have each provided enhanced menu content including photos, featured dishes, and more information all designed to help you make a more informed ordering decision. When you click to the Step 2 restaurant list, just look for the restaurant photographs to find our MenuPLUS partners. MenuPLUS restaurants have more than just a menu on Step 3!

Back to top

What are all those thumb icons on the menu?

Logged in SeamlessWeb members can now like specific menu items from any restaurant. Simply click the little grey thumb icon next to the dish you like and the icon will become more prominent , serving as a handy reminder of what's good the next time you view that menu. Your vote also factors into calculating the "Most Liked Items" for that restaurant, another way of empowering the wisdom of the SeamlessWeb community to make a more informed eating decision.

We also created a new Liked Items page that keeps track of the little thumbs you've clicked on SeamlessWeb. From there you can start a new order with any of your favorite dishes, rate and review restaurants containing items you like, and even unlike items if you have a change of heart.

Update: now you can also like items from the "Last Order" section on Step 1 and your order history in addition to every single menu page!

Back to top

Where did all these restaurant ratings and reviews come from?

All of the restaurant ratings and reviews come from SeamlessWeb users just like you. If you have opinions about any restaurants listed on the site, be sure to rate and review them to help your fellow diners! Selected reviews will be posted to the site.

Back to top

Why isn't my review showing up on the site?

Every restaurant review submitted to SeamlessWeb is manually approved before it is published. Most reviews are published to the restaurant's page within 24 hours. Even if your review isn't published, your rating will be contributed to the restaurant's overall rating.

Tips for getting your reviews published:

• Write more than a few words! 'Pretty good' or 'Not so great' aren't going to make the cut.
• Write casually and compellingly, as if you're encouraging a friend to try (or to avoid) the restaurant.
• Comment on specific menu items (including the name of the item), delivery/pick up service, or anything else that may be helpful to someone thinking of ordering from the restaurant.
• Don't curse or make any personal attacks. We manually screen every review and remove ones that may be considered offensive or inappropriate.

Back to top

How do I share my opinion about a particular restaurant?

There are many opportunities throughout the ordering process to add your rating and review of a restaurant. Wherever you see a restaurant's rating displayed, logged in users will be able to click on it to add a rating and write a review.

Back to top

Can I view/edit the reviews that I've written?

Yes! Head over to the new Ratings & Reviews management page, where you can view all of the restaurants you've rated and reviewed. You'll be able to edit your reviews, see which reviews have been published to the site, and start a new order from the restaurants listed.

Back to top

Can I save a list of restaurants for future reference?

Yes! With our new bookmarked restaurants feature, you can note save any restaurant on SeamlessWeb to a private list that only you can see. To start bookmarking, head over to the Start Your Order page, select an address, and click the view restaurants button to view a list of all restaurants that delivers to your address. Every restaurant will have a grey bookmark icon next to their name, which you can click to bookmark it. The icon will become more prominent , letting you know that your bookmark has been saved. You can access and manage the restaurants you've bookmarked on the Bookmarked Restaurants page.

Back to top

How come you don't have [Restaurant X] listed on SeamlessWeb?

SeamlessWeb is a demand-based system designed to bring you a wide variety of the best delivery restaurants in your area. If you know of another restaurant that you think would be a good addition, just suggest it to us and we'll do our best to add them on.

Back to top

What can I do to help get my favorite restaurant on SeamlessWeb?

Submit a restaurant suggestion, of course! You can also tell the manager at the restaurant that you would love to be able to order from them on SeamlessWeb.

Back to top

What does 'beta' mean?

Pick up is in beta release right now, meaning that it is not yet available to all SeamlessWeb users. We are offering pick up in select neighborhoods in New York, San Francisco, and London. We will be expanding to other areas soon.

Back to top

How does a pick up order work?

The ordering process is the same as a standard SeamlessWeb delivery order - enter your starting address (where you'll be picking the order up from), choose from the restaurants available for pick up, add items to your order from the menu (no need to worry about delivery minimums!), checkout and pay with your credit card, then go get your food (that means no delivery tip necessary!).

Important: You will need to bring your ID when picking up your order.

Back to top

Why are there no pick up restaurants available?

Since pick up ordering is in beta release, we're only offering pick up at select restaurants in Manhattan (Murray Hill, Midtown, and the Financial District), San Francisco, and London. If your address doesn't fall into a walkable distance from any of these restaurants, you won't see any restaurants on Step 2. Not to worry, you can still place delivery orders. If you'd like to request that SeamlessWeb start pick up ordering in your area, email myseamlessweb@seamlessweb.com and let us know.

Back to top

How do I get my food?

Pick up orders will not be delivered - you have to pick up your food in person at the restaurant. Just arrive at the time listed in your confirmation email with your ID, sign the slip, and the food is yours. If you'd like to confirm that your food is ready before heading out, please feel free to call the restaurant.

Remember that you will need to bring your ID when picking up your order.

Back to top

How do I place a catering order?

• Start your order by entering your address (or selecting from an existing address) on step 1.
• Click on the "Catering" tab at the top of the restaurant list on Step 2.
• Select a caterer.
• When adding menu items be sure to check if the pricing is per person or per tray and adjust the quantity accordingly.
• Add any special delivery instructions and checkout, just like any other SeamlessWeb order.

Back to top

How are catering orders different from other SeamlessWeb orders?

Catering is ideal when ordering for large groups of people. Whether for a group meal, an office meeting, holiday party, or special event like a birthday celebration or the big game, catering menu items and packages are designed to make group ordering easy and cost-efficient.

Back to top

How can I customize my catering order?

If you would like to change the delivery time simply click the "Edit" link that appears in the "Order Information" box next to "Delivery Time." You can also type in special instructions for an individual menu item in the "Special Instructions" box (e.g. include utensils or bring a tablecloth). Please also note any special delivery instructions in the "Special Delivery Instructions" box that appears on the Step 4/Checkout page.

Back to top

Why don't I see the caterer that I'm looking for?

Catering is a brand new feature and we have a limited number of participating Manhattan caterers right now. If you know of another restaurant that you would like to see, please suggest it to us and we'll do our best to add them. We are adding new caterering restaurants every week, so check back for updates.

Back to top

When will catering be available in other cities?

Catering is currently only available in Manhattan, but we will be expanding to other SeamlessWeb-serviced cities soon. If you would like to suggest that we add a caterer in your city suggest it to us and we'll do our best to add them.

Back to top

How does SeamlessWeb make orders more eco-friendly?

At participating restaurants, you will have the option of making your SeamlessWeb order more eco-friendly at checkout. On the checkout/Step 4 page, simply click the radio button marked "Do not include plastic utensils, napkins, etc." and the restaurant will exclude all extraneous packaging from your order.

You can also set your personal preference to make ALL of your orders eco-friendly, when applicable. Navigate to the "My Account" page, available via a link at the top of every page, and look for the Always make my orders Eco-Friendly section. Simple check this box and all of your future SeamlessWeb orders will default to the eco-friendly option (when ordering from a participating restaurant). Either way, you will always have the option of changing your preference right before submitting your order.

Back to top

What about those plastic SeamlessWeb bags?

All SeamlessWeb plastic delivery bags are "greener" than your average plastic bags (even the red ones). Since October 2008 we've been distributing eco-friendly bags produced with an EPI additive, which makes the bag 100% biodegradable.

Back to top

Have other green/eco-initiative suggestions for us?

Please contact us by emailing myseamlessweb@seamlessweb.com.

Back to top